Service level management with agent technology
نویسندگان
چکیده
Principles of software evaluation can be used for quality assessment and measurement for networked services and distributed applications. A specific method for measuring important service characteristics is therefore presented. The method and the measurement procedure allows to compare the actual characteristics of service quality with the required characteristics and thresholds. The approach can easily and efficiently be implemented in any organization with other applications too.
منابع مشابه
ITIL-based IT service management maturity model design in health-based organizations (Case Study: City of Tehran)
Today, Information Technology services are considered as valuable resources in all areas. For making Information Technology Management Processes purposeful and efficient in different organizations &ndash as a competitive and strategic advantage (especially in organizations responsible for health care services) &ndash it is necessary to recognize the level of maturity of the organization and rev...
متن کاملService Level Based Capacity Rationing Procedure for Make-To-Order Manufacturing Systems
We extend a heuristic method within the framework of “dynamic capacity apportionment procedure” (DCAP) to allocate an existing capacity among the classes with different profit contributions. In general, DCAP is applied when some capacity shortage exists and can not be enhanced in short - run. Our proposed approach is constructed for a make - to - order manufacturing system that produces a varie...
متن کاملQuality of Service Management in IP Networks Using Mobile Agent Technology
Telecommunication network infrastructures become more and more distributed and heterogeneous, with various network technologies integrated (e.g. ATM, IP, ADSL), and several types of equipment coexisting, typically from different vendors. At the same time, services are becoming more and more demanding in terms of quality of service. In this context, efficient network management is of paramount i...
متن کاملPerformance Prediction Technology for Agent-Based Resource Management in Grid Environments
Resource management constitutes an important infrastructural component of a computational grid environment. The aim of grid resource management is to efficiently schedule applications over the available resources provided by the supporting grid architecture. Such goals within the high performance community rely, in part, on accurate performance prediction capabilities. This paper introduces a r...
متن کاملRESCUE: Reputation based Service for Cloud User Environment
Exceptional characteristics of Cloud computing has replaced all traditional computing. With reduced resource management and without in-advance investment, it has been victorious in making the IT world to migrate towards it. Microsoft announced its office package as Cloud, which can prevent people moving from Windows to Linux. As this drift is escalating in an exponential rate, the cloud environ...
متن کاملService Quality Management Modeling, Controlling and Upgrading as well as Communications and Information Technology Enhancement through Conducting a Case Study in the Parent Telecommunications Network of Iran
This paper reviews the service quality management control and upgrade as well as the communications and information technology enhancement. The purpose of this research is the control and improvement of the service quality management as well as the enhancement of the parent telecommunications network of I.R.Iran that finally, taking the specific conditions into consideration, the quality manage...
متن کاملذخیره در منابع من
با ذخیره ی این منبع در منابع من، دسترسی به آن را برای استفاده های بعدی آسان تر کنید
برای دانلود متن کامل این مقاله و بیش از 32 میلیون مقاله دیگر ابتدا ثبت نام کنید
ثبت ناماگر عضو سایت هستید لطفا وارد حساب کاربری خود شوید
ورودعنوان ژورنال:
- Computer Networks
دوره 34 شماره
صفحات -
تاریخ انتشار 2000